At InnovateCoreTech Solutions, we strive to deliver innovative and reliable technology solutions to our clients. Your satisfaction is important to us, and we are committed to ensuring transparency in our business practices. This Return, Refund, and Cancellation Policy outlines our policies regarding service cancellations, returns (if applicable), and refunds.
1. Cancellation Policy
a. Service-Based Projects
Clients may request cancellation of a project within 48 hours of initial payment and project kick-off. A full refund will be processed minus any administrative or processing fees.
Cancellations after the initial 48-hour window will be subject to a review of work completed. Fees will be deducted based on hours or deliverables already rendered.
b. Subscription-Based Services (e.g., SaaS)
Subscriptions may be canceled at any time through your account dashboard or by contacting our support team.
No refunds will be issued for partial months or unused services within the billing cycle. Your subscription will remain active until the end of the current billing period.
2. Return Policy (For Physical Products, if applicable)
If your purchase includes hardware or any physical products:
You may return physical items within 15 days of delivery, provided the item is unused, in original packaging, and includes all accessories.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Please contact our support team at [support@innovatecoretech.com] to initiate a return.
Note: Software licenses, digital products, or downloaded tools are not eligible for return once delivered or activated.
3. Refund Policy
a. Custom Development / Consulting
Due to the customized nature of our services, refunds are generally not available once work has commenced.
In case of disputes or dissatisfaction, we encourage clients to reach out to our project management team for a resolution.
b. Subscription Services
Refunds are not provided for subscription fees already billed, unless the service was unavailable or severely disrupted due to issues on our end.
Promotional offers or free trials are non-refundable.
c. Product Refunds
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 7–10 business days.